Refund & Return Policy

Effective Date: 23-06-2026

At Earthona Flavours Private Limited, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds may be processed.

Company Information

Earthona Flavours Private Limited
GSTIN: 09AAJCE2598P1ZP

Registered Address:
House No. 174, Durga Nagar
Behind Shyam Public School, Jogi Nawada
Bareilly, Uttar Pradesh – 243006, India

Customer Support:
Email: earthona.flavours@gmail.com
Phone: +91 9311760600

Returns

Customers may request a return if:

• The product received is damaged, defective, or expired.
• The product delivered is different from the item ordered.
• The product packaging has been tampered with before delivery.

To be eligible for a return, customers must:

• Notify us within 48 hours of delivery.
• Provide clear photographs of the product and packaging showing the issue.
• Ensure that the product is unused and returned in its original packaging wherever applicable.

Requests submitted after the specified period may not be eligible for return or replacement.

Non-Returnable Items

For safety and quality reasons, the following items may not be eligible for return:

• Products that have been opened, used, or consumed.
• Products damaged due to misuse, improper storage, or handling by the customer.
• Items returned without original packaging (where applicable).

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, the refund will be processed to the same bank account, credit card, debit card, UPI account, or original payment method used during the purchase.

Refund Timeline

• Approved refunds will be initiated within 7 business days from the date of approval.
• The amount will be credited to the customer's original payment source or bank account.
• Actual credit timelines may vary depending on the customer's bank or payment service provider.

Replacement Policy

Where applicable, we may offer a replacement instead of a refund for:

• Damaged products
• Defective products
• Incorrectly delivered products

Replacement requests are subject to stock availability.

Cancellation Policy

Orders may be cancelled before they are dispatched for delivery.

Once an order has been shipped, cancellation requests may not be accepted. Customers may contact our support team for assistance.

Contact Us

For any return, refund, or cancellation requests, please contact:

Earthona Flavours Private Limited
Email: earthona.flavours@gmail.com
Phone: +91 9311760600

Our customer support team will review your request and respond as soon as possible.